Refund policy

At Hometown Hobbies, we take great care in selecting, inspecting, and packaging our products to ensure they arrive safely and in the condition expected by our customers.

All Sales Are Final

Due to the collectible nature of our products, all sales are considered final and we do not accept returns or exchanges under normal circumstances.

Because collectible items can be affected by handling, opening, or changes in market value, we are unable to accept returns on items that have been opened, used, or altered from their original condition.

Exceptions

While all sales are final, we understand that certain situations may require special consideration. Returns or exchanges may be approved on a case-by-case basis for issues such as:

• Product arriving damaged during shipping

• Receiving an incorrect item

• Other situations determined by Hometown Hobbies to qualify for an exception

Any approved return or exchange request must meet the following requirements:

• The item must be in the same condition as when it was received

• Sealed products must remain factory sealed with the original shrink wrap intact

• Items must include all original packaging and materials

• Requests must be made within 7 days of delivery

• Proof of purchase may be required

Items that have been opened, tampered with, or removed from their original sealed condition will not be eligible for return or exchange.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible with your order number and photos of the item and packaging. We will review the situation and work with you to determine the best resolution.

Contact Us

If you have questions about this policy or need assistance with an order, please contact Hometown Hobbies. We are always happy to help our customers and collectors.

Thank you for supporting Hometown Hobbies — your trusted source for Pokémon cards and collectibles!